Terms of service
Terms & Services
1. Overview
Welcome to Lustre Lane. This online store is hosted on Shopify, which provides the e-commerce platform that allows us to offer and sell our handmade products to you.
By accessing this website or completing a purchase, you agree to be bound by these Terms of Service and all additional policies referenced here, including the Shipping Policy and Refund Policy. These terms apply to all visitors, customers, and users of the site.
If you do not agree to these terms, please discontinue use of the site.
2. Handcrafted Products & Made-to-Order Variations
Many items offered by Lustre Lane are handcrafted and made to order. Due to the nature of resin art and the materials used, each piece is unique.
This means:
- The item you receive may not be identical to the listing photos.
- Variations in color, pattern, shimmer, clarity, micro-bubbles, or pigment distribution are normal and expected.
- These natural differences are considered part of the handmade process and do not qualify as defects or grounds for returns or refunds.
By purchasing from Lustre Lane, you acknowledge and accept these handmade characteristics.
3. Accuracy of Product Information
We strive to describe and photograph each product accurately. However:
- Colors may appear differently depending on your device’s screen settings.
- Lighting conditions and resin movement during curing can create subtle variations.
We do not guarantee that your device will display colors or textures with complete accuracy.
4. Use of Products
All Lustre Lane items are intended for decorative or personal use. They are not toys.
Customers assume full responsibility for the safe and appropriate use of the items they purchase.
5. Order Processing & Shipping
Processing times vary and are listed in product descriptions. Most orders ship within 1–3 business days unless otherwise stated.
Shipping time refers to the carrier’s estimated delivery window and does not include processing time.
Lustre Lane is not responsible for delays caused by the shipping carrier, weather, or incorrect addresses provided by the customer.
6. Refunds, Returns & Cancellations
Please refer to our full Refund Policy for complete details.
Key points include:
- No returns or refunds for minor imperfections inherent to handcrafted resin items.
- No returns or exchanges unless the product is damaged during shipping.
- Shipping damage claims require clear photos emailed within 24 hours of delivery.
- Orders cannot be canceled once production has begun.
7. Price Changes & Modifications
Product prices may change at any time without notice.
Lustre Lane reserves the right to:
- Modify or discontinue products
- Limit quantities per order or household
- Correct errors or update listings
- Refuse service in cases of abuse or policy violations
8. Third-Party Services
Certain features of this online store may rely on third-party service providers (such as payment processors or shipping carriers). Lustre Lane is not responsible for the policies or actions of these third-party services.
9. Prohibited Uses
You agree not to use this website for any unlawful or prohibited purpose, including but not limited to:
- Fraud or unauthorized transactions
- Harassment or abusive behavior
- Uploading harmful code or malware
- Interfering with website operation
- Violating any applicable laws or regulations
Violation of these rules may result in termination of your access to the site.
10. Limitation of Liability
Lustre Lane is not liable for:
- Misuse of products
- Carrier delays
- Lost or stolen packages
- Third-party errors
- Indirect, incidental, or consequential damages
Our total liability is limited to the original purchase price of the item.
11. Changes to These Terms
Lustre Lane may update or modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of the site constitutes acceptance of all changes.
12. Contact Information
For questions regarding these Terms of Service, please contact:
📧 Candace@lustre-lane.com